In-person Events

February 12th:   Networking & Drinks

Thanks to those who came - a great event!

March 27th:   25 Years of Protect: Past, Present, Future

Another great event - members can see photos and videos from the evening here.

June:   June: Networking, Leadership & a Social at the Races

This leadership-focused social event combines networking and inspiration in a thrilling race-day setting (location TBC). Featuring a motivational speaker, this event is designed to energise and inspire attendees while providing a unique setting for building new relationships and strengthening existing ones.

September:   Ryder Cup-Style Golf Day

A competitive yet fun Ryder Cup-style golf event at Aldwickbury Park Golf Club. Whether you're a seasoned golfer or a casual player, this is a great chance to bond with industry colleagues, enjoy friendly competition, and take part in a unique golfing experience.

December:   Protect Awards (with a twist), End-of-Year Celebration & Key Insights for 2026

A memorable end-of-year event, featuring the Protect Awards with a fresh, engaging twist, a celebration of achievements, and a look ahead to key insights for 2026. Expect a mix of recognition, entertainment, and strategic discussions, making this the perfect way to wrap up the year.

Protect's 2025 Webinar Calendar
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February 27th:  Vulnerability Monitoring and Management in Insurance

Strategies for identifying, monitoring, and addressing customer vulnerabilities in line with regulatory expectations, with experts MorganAsh.

Re-watch here

March 25th:  Consumer Duty: Bridging Compliance and Culture

How to align regulatory expectations with a customer-first culture for lasting success, with Nick McDonald of the Compliance Guys and Chris Adlard of Elephants Don't Forget.

Re-watch here

April:  Why Experience & Outcomes Aren't the Same - and How to Define Good Outcomes for Your Organisation

Understanding the difference between outcomes and experience is critical for Consumer Duty compliance and improved customer satisfaction. This webinar will help you understand why they are different, and clearly define what ‘good outcomes’ look like for your organisation.

May:  Are 50% of Your Customers Really Vulnerable? And If So, How Do You Manage It?

With regulators suggesting up to half your customers might be vulnerable, understanding how to identify and manage this effectively is crucial. This session will explore how firms can meet increased vulnerability requirements without significantly raising costs or operational complexity.

June:  AI in Underwriting, Claims, and Fraud Detection

Artificial intelligence (AI) is rapidly reshaping underwriting, claims management, and fraud prevention across the insurance industry. This session explores real-world AI applications, highlighting proven strategies and successes through detailed case studies

July:  Transforming Customer Experience: Essential Tools to Deliver Measurable Change

Successful customer experience transformation requires the right approach and the best tools. This webinar will showcase some of them, and explain how these tools work together to identify areas for improvement, accelerate transformation, and deliver measurable results.

August:  Lessons from Lexden Luxe

Discover best practices from the luxury sector, understand how high-net-worth (HNW) customer expectations differ, and learn how insurance firms can effectively adopt these strategies to enhance customer loyalty, satisfaction, and business growth in the HNW insurance segment.

September:  Boosting Insurance Sales Performance – Turning Customer Calls into Growth

In this webinar, we'll explore AI-driven platforms can transform your sales approach by automatically identifying valuable customer insights, buying signals, and cross-sell or upsell opportunities directly from call data. 

October:  Training and Development for Insurance Professionals

This webinar addresses the growing need for targeted training and development within the insurance sector. It will explore effective strategies to build essential skills, improve operational effectiveness, and tackle customer-centric challenges.

November:  Regulatory Outlook for 2026 and Beyond

Join us for an in-depth review of anticipated regulatory developments in 2026. This session will offer a comprehensive analysis of upcoming changes, their potential impacts on insurance operations, and guidance on how firms can proactively adapt their processes and strategies to ensure compliance